Privacy policy

Urroz ("we", "us") is a brand studio based in Cornwall, Ontario. We collect as little personal information as we need to run our website and our work, and we handle it in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• When you book a call. Our booking page is run by TidyCal. It collects your name, email address and the answers you give to our booking questions (such as your organization, role and goals). We use this to prepare for the call and to follow up with you.
• When you email us. We keep your message and contact details so we can reply and continue the conversation.
• When you visit the site, if you agree to analytics. With your consent, Google Analytics collects information about how the site is used: pages viewed, approximate location, device and browser type, and how you arrived. We use it in aggregate to understand what is useful and improve the site. It is not used to identify you.
• Technical information. Our host, Cloudflare, processes basic request data such as IP addresses to deliver the site securely and protect it from abuse.

We don't use contact forms, sell personal information, or use it for advertising.

Cookies and your choices

Analytics cookies are only set after you accept them in the cookie banner, which is run by Consent Pro. The banner stores your choice so we don't ask again on every page. To change your choice, clear this site's cookies in your browser and the banner will appear again.

Videos

If a video on the site is hosted by a third party (such as YouTube or Vimeo), that service may set its own cookies once you choose to play it. Videos never play automatically.

Clients

When we work together, we also hold the information and files needed to do that work, such as contact details, project notes and brand assets. How we handle confidential client information is set out in each engagement agreement.

Who we share it with

We only share personal information with the service providers that help us run the website and our studio, such as TidyCal (bookings), Google (analytics and email), Cloudflare (hosting) and the project management tools we use with clients. Each is bound by its own privacy commitments. Some of these providers store data outside Canada, including in the United States, where it may be subject to local laws.

When a project needs a trusted partner, such as a photographer or translator, we share only what that partner needs for the work.

How long we keep it

• Booking and email information is kept while a conversation or working relationship is active, and for up to two years afterwards, unless you ask us to delete it sooner.
• Client records are kept for the length of the relationship and as long as Canadian tax and accounting rules require.
• Analytics data is kept according to our Google Analytics retention settings and is never linked to your name.

How we protect it

We use reputable providers with strong security and limit access to personal information to the people who need it.

Your rights

You can ask to see the personal information we hold about you, correct it, or have it deleted, and you can withdraw your consent at any time. Email us at hello@urroz.ca and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We'll update this page if our practices change, and revise the date at the top when we do.

Contact

Cristian Urroz is responsible for privacy at Urroz. Reach him at hello@urroz.ca.